At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a strategic and inspirational Sales Lead to join our dynamic team.

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities:

Bear Builder Role:
Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
- Actively engage with guests, demonstrating genuine enthusiasm for our brand
- Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
- Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
- Strong team commitment; be dependable, engaged, and helpful
Floor Leader on Duty Role:
- Be a role model to others in providing exceptional guest service to ensure a memorable experience
- Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
- Model Experience First behaviors
- Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Required Qualifications:

High school diploma or GED equivalent

Preferred Qualifications:

Build-A-Bear store associate experience
Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

Thrives in an Experience First environment
Connects with others to inspire results
Enjoys meeting and interacting with new people
Possesses a “How can I help” attitude
Strong desire to develop, train, and support others’ success
Exercises good judgment in ambiguous situations
Displays strong initiative and self-direction
Thrives in a dynamic and changing environment
Able to remain calm when faced with challenging circumstances

Working Environment:

Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

Decision-making, judgment, and execution
Ability to create an Experience First culture for guests and associates
Achievement of assigned goals
Consistent execution of operational standards
Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.