Customer Service Lead at Old Navy

As a Lead, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer.  You’ll use your skills to focus on a specific area within the store to drive loyalty and sales. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

CRITICAL COMPETENCIES: 

•Drives Results •Customer Impact •Trust &Honesty •Resourcefulnes

WHAT YOU’LL DO: 

•Consistently treat all customers and employees with respect and contribute to a positive work environment.• Promote customer loyalty by educating customers about our loyalty programs. • Seek out and engage with customers to drive sales and service using suggestive selling.• Support sales floor, fitting room, cash wrap,back of house, as required.• Handle all customer interactions and potential issues/returns courteously and professionally. • Execute operational processes effectively & efficiently.

WHO YOU ARE:

•A good communicator with the ability to effectively interact with customers & your team to meet goals.• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, & takes action as required to improve capabilities. • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.

For a detailed job description,  please click learn more.